Terms & Conditions of Service

1. Pricing/Quoting Jobs

• 1.1 A set price/quote is given to do the job. We will, on occasion, allow extra time to carry out the work to account for any unexpected issues. If we happen to finish earlier than the time we allocated, this doesn't qualify as a reduction in the price that must be paid on completion.
• 1.2 Our price/quote only includes the work as agreed and written in the quote. Any changes or additions to this will be charged accordingly.
• 1.3 Price of fitting is not always calculated on a price per metre basis, a price per metre can be given as a rough guide (prior to a site survey). However, jobs are priced based on the complexity and the time it is likely to take to install.
• 1.4 Surcharge/minimum charges apply to areas such as hallways and WC's
• 1.5 We offer a free quotation, but are not a free measuring service.
• 1.6 Once a quotation is given, prices are fixed for 7 days.

2. Payments and Additional Service Charges

• 2.1 Our payment policy is payment on completion of work carried out, unless agreed otherwise.
• 2.2 It will be at the discretion of D&C Flooring Specialist as to whether a deposit is required before commencement of work.
• 2.3 D&C Flooring Specialists may ask for a minimum of 20% deposit of the total quotation price in advance if over £1500. This is to safeguard against customer cancellations.
• 2.4 Partial/stage payments, where the flooring project needs to be carried in stages, or the scope of works is of larger scale, payment request in the form of an invoice is going to be issued at the completion of each stage of work. Payment Due Date is 7 (seven) days, from the date of the invoice.
• 2.5 If a project cannot be completed due to reasons out of our control (e.g. client mismeasure) payment must be paid based on work completed to that point, and an additional charge will apply for the job to be completed.
• 2.6 In the situation of a client not ordering the correct trims or door bars, it is at our discretion whether an additional charge will be applicable for a return visit. Return visits will only take place when we are back in the area the work was undertaken.
• 2.7 Trimming of doors are not included in the installation price. An additional charge applies if this service is required. We reserve the right to refuse this service. We will not be able to trim certain types of doors i.e. Fire doors. In which case we can remove the doors and place them to one side. It is the clients responsibility to then arrange for a joiner/carpenter.
• 2.8 If the Client requests keys to be collected by the D&C Flooring Specialist from an address outside the postal code of the Client’s address then a £10.00 charge will apply. The charge will cover only the pick up of keys. If said keys need to be returned back to the pickup address or any other address another charge of £10.00 will apply.
• 2.9 The Client agrees to pay with the final invoice all parking charges incurred during the works. If required permit for parking is not supplied by client. These charges are usually not included in the quotation.
• 2.10 We accept cash and bank transfer payments only. If you fail to pay us on agreed date we may charge you interest at the rate set under S.6 of the Late Payment of Commercial Debts (interest) Act 1999. Calculated (on a daily basis) from the date of our invoice until payment.Compounded on the first day of each month. Before and after judgement (unless a court orders otherwise). Claim fixed sum compensation from you under S.5A of that Act to cover our credit control overhead cost. Recover (under clause 5.8) the cost of taking legal action to make you pay.

3. Uplifting and Disposal of Waste

• 3.1 If you require your existing floor uplifting, it must be agreed beforehand. This is a chargeable service.
• 3.2 It is the clients responsibility to dispose of any waste materials – including uplifted flooring, and any waste flooring, and packaging from their new floor. We do offer a waste disposal service through a 3rd party company if required.

4. Cancellations

• 4.1 If you wish to cancel your fitting date, please let us know at least 48 hours before the fitting is due to go ahead.
• 4.2 The Client can cancel the scheduled service by giving prior notice of at least TWO working days before the service. If the notice is less than TWO working days, a cancellation fee of £200.00 shall apply.
• 4.3 If on arrival at the Client’s address and are unable to gain access or start work for a reason within the Client's control, i.e. moving of furniture is required which has not been agreed or there are obstacles or another building work going on at the moment, a cancellation fee of £250.00 shall apply.
• 4.4 D&C Flooring Specialist reserves the right to cancel any works if the Client is disrespectful or abusive towards any member of staff.
• 4.5 If the Client cancels a service that is already ongoing without being approved by the Company, then full payment for the services is due to the Company.
• 4.6 D&C Flooring Specialist reserves the right to terminate any ongoing works in the case of breach of contractual terms between D&C Flooring Specialist and The Client by The Client refusing to agree on further charges for additional services without being quoted for or approved by D&C Flooring Specialist.
• 4.7 In the event of illness or other incapacity beyond D&C Flooring Specialists control as a result of which he is unable to perform his duties, he will be in contact to allocate a new timeframe for work to be carried out. If deposit has been taken and work is no longer wanting to be carried out, then deposit will be fully refundable.

5. Access and Day of Fitting

• 5.1 It is the clients responsibility that all valuables and breakables must be removed from the area the fitting will be taking place in, rooms should be clear and ready for us to start on the day of fitting.
• 5.2 Our quotation is based on cleared areas only. We are able to assist in moving furniture/heavy objects, but this must be arranged prior to the day of installation. We reserve the right to refuse to move heavy items, that may be unsafe to move.
• 5.3 D&C Flooring Specialist accepts no responsibility for damage to property that has not been moved or whilst being moved.
• 5.4 The client is responsible for re-routing all cables, wires etc. that may run across the sub floor before installation of new floor covering.
• 5.5 When sub floor preparation is undertaken, it is to make the subfloor smooth and flat, not level.
• 5.6 When any floor preparation is undertaken using smoothing compounds, it is the clients responsibility to keep people (and pets) from accessing the area until it is dry and ready for foot traffic. Further charges will apply to correct the subfloor if due care and attention isn't taken.
• 5.7 The client is responsible for storing the flooring products in the right conditions prior to installation.

6. Completion of Work

• 6.1 Installations are guaranteed for 12 months from the date of completion only, providing the client as stored the materials in the correct conditions prior to install.
• 6.2 Client or a client's representative will sign off the work, this is done on the final walk round once the work is completed. Once sign off has occurred you are agreeing to the satisfaction of work completed. If there are any disputes with the work carried out the work must not be signed off, and issue raised with us before we leave the premises.
• 6.3 Sign off is at client’s discretion. Any damages or marks found in the floor will only be rectified if pointed out to us before the client has signed off work, any damages noticed after this time i.e. the following day, will be assumed to be the fault of the client and will not be rectified without charge.

7. Complaints

• 7.1 If you have any complaints about the fitting service provided. Please contact us directly with your concerns:
  • Email: support@dandcflooringspecialist.co.uk
  • Phone: 07703582179.

8. Changes to Terms & Conditions of Service

• We reserve the rights to change these Terms and Conditions at our discretion: Last update June 2023.